At BBM, our Quality Assurance System (QA System) stands as a cornerstone of our core values, reflecting our commitment as a linguistic solution provider to overcoming language barriers for individuals.
We firmly recognize that quality is indispensable for the sustained success of any enterprise, particularly in the fiercely competitive landscape of the translation and language services market. Continually refining our Quality Assurance System presents both an opportunity and a challenge that we embrace wholeheartedly.
Our QA system at BBM spans the entire workflow, meticulously integrating principles of consistency and reliability at every stage, from initial job request and analysis through to data integration and delivery.
For instance, during the job analysis phase, we meticulously extract glossaries tailored to specific disciplines, collaborating closely with clients to ensure accuracy. Our translation phase involves assembling specialized teams overseen by dedicated project managers, who meticulously track progress. Subsequent audit phases involve rigorous proofreading and technical verification by experienced auditors, ensuring both linguistic and technical accuracy.
These processes are seamlessly managed through our robust MIS system, providing comprehensive oversight and documentation. Only upon meticulous verification of every item on our checklist is a job delivered to our clients.
Customer feedback forms a vital loop in our QA System, guiding our continuous process improvement efforts. We actively solicit and incorporate client input to refine our workflows and enhance overall service quality.
Furthermore, we prioritize local requirements when centralizing our database and knowledge library, ensuring consistent service delivery. This centralized repository also serves as a foundation for our internal training programs, empowering each team member to deliver excellence consistently.
